Disobeying or Ignoring Instructionsĭo not disobey or ignore instructions from customer support to perform, or restrain from performing, certain actions. Defrauding or Attempting to DefraudĪttempts to defraud include, but are not limited to, misdirecting attention, withholding information, providing false information, and any attempt to trick customer support. If anyone claiming to be a Game Master doesn't match the details above in this article, they are not official Blizzard Entertainment employees and should be reported. Some players attempt to use the authority of Game Masters to take advantage of others. Impersonating a Game Master in World of Warcraft Players that perform the following actions and behavior may receive an account penalty. Check both locations before resubmitting a ticket.Ī Game Master may need to make themselves visible when contacting you and will have a tag above their avatar, as shown below. You can also see ticket responses on your Ticket Status page. If a Game Master cannot reach you in-game, or if the issue does not need further information, they may send an in-game mail to the character that submitted the ticket. If you don't see it, restore your UI to its default settings. Note: Some UI modifications can cause the GM Chat Request icon to be invisible. If someone claims to be a Game Master, but doesn't have that icon, report and block them. Game Masters have a tag next to their names in chat. This icon only appears if a Game Master is attempting to contact you, and its border flashes blue when a message is received. World of Warcraft In-Game Chat and AppearanceĬlick on the GM Chat Request icon located in the upper right corner of your screen to open the Game Master chat window. Official emails from customer support come from If you doubt the authenticity of an email from a address, visit our Suspicious Emails and Phishing article for more information. World of Warcraft in-game chat and appearance.
If you need to reach customer support, contact us.Ī customer support representative may contact you in the following ways: A customer support representative will never ask you to do anything which would compromise an account or its personal information.
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